1. Introduction
Velqorin Books & Art ("Velqorin", "we", "our", or "us") respects your privacy. This policy describes the categories of personal information we may collect, the purposes for which we use it, and the choices available to you.
By using our website, you acknowledge that you have read this policy. Where applicable law requires consent, we will request that consent separately.
2. Information We May Collect
Depending on how you use the website, we may collect:
- Account information: your name, email address, password hash, account role, and account status.
- Reading information: novels accessed, reading progress, and related activity needed to provide reading features.
- Subscription information: selected plans, order records, subscription dates, and payment status.
- Payment records: transaction references, payment method, amount, currency, and verification status.
- Contact information: the name, email address, subject, and message you submit through our contact form.
- Technical information: information that may be recorded by our hosting environment, such as IP address, browser details, and security logs.
3. How We Use Information
We may use information to:
- Create and maintain user accounts.
- Authenticate users and protect account security.
- Provide access to novels and reading features according to account permissions.
- Process subscription orders and verify payments.
- Respond to questions and support requests.
- Prevent fraud, misuse, unauthorized access, and other security incidents.
- Maintain records required for accounting or legal obligations.
- Improve website reliability and user experience.
4. Passwords and Account Security
Account passwords should be stored as secure password hashes, not as plain text. You should choose a strong, unique password and keep your sign-in credentials confidential.
We take reasonable technical and organizational measures to protect information. However, no website or method of electronic storage can guarantee absolute security.
5. Payments and Subscriptions
We may retain records needed to manage subscription orders, including the plan, amount, currency, payment method, transaction reference, and payment status.
When a payment gateway is used, relevant information may be processed by that provider under its own privacy policy. Bank-transfer details or payment evidence may be reviewed to verify a payment.
We do not intend to store full payment-card numbers or card security codes (CVV) on our website. Payment confirmation should be based on verified provider notifications or an authorized review, not simply a message displayed in the browser.
6. Sharing of Information
We do not intend to sell your personal information. Information may be shared when reasonably necessary with:
- Hosting and technical service providers operating our website.
- Payment providers processing transactions.
- Authorized administrators handling accounts, support, and payment verification.
- Authorities or other parties where disclosure is required by law or necessary to protect legal rights and security.
Service providers should receive only the information necessary for their authorized work.
7. Cookies and Sessions
The website may use session cookies to keep you signed in, protect forms, and maintain necessary website functionality. Your browser settings may allow you to manage or block cookies, although some features may not work correctly if you do so.
Our hosting provider or website infrastructure may also maintain technical logs for security and troubleshooting.
8. Data Retention
We retain information for as long as reasonably necessary to provide services, maintain account and transaction records, resolve disputes, enforce our agreements, and meet applicable legal obligations.
Retention periods depend on the type of information and its purpose. Information that is no longer needed should be securely deleted or anonymized where appropriate and legally permitted.
9. Your Privacy Choices
Depending on applicable law, you may have rights to request access to, correction of, deletion of, or a copy of your personal information. You may also be able to object to or restrict certain processing.
To make a privacy request, contact us using the details or contact form on our Contact page. We may need to verify your identity before responding.
Some records may need to be retained where required by law or necessary for legitimate security, accounting, or dispute-resolution purposes.
10. Children's Privacy
Our website is not intended to collect personal information from children in violation of applicable law. If you believe a child has provided personal information inappropriately, please contact us so that the matter can be reviewed.
11. External Websites
Our website may link to third-party services, including payment providers. We do not control the privacy practices of external websites. Review their policies before providing information directly to them.
12. Changes to This Policy
We may update this policy when our services, security practices, or legal obligations change. The revised version will be published on this page with an updated date. Where required, we will provide additional notice or request consent.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact page.